SHIPPING
FREE standard shipping and FREE returns
8TH STORY provides customers with FREE standard shipping on all domestic orders and all international orders over $500. (Includes Hawaii and Alaska)
We also offer FREE returns on all full-priced purchases. (Please refer to our return policy)
Domestic Shipping
Domestic Standard shipping/USPS 1st Class Mail (3-5 business days/weekends not included) - FREE
Domestic 2nd Day (2 business days/weekends not included)
Delivery time occurs after processing time. See more below.
Packages are not delivered on weekend and holidays. Delivery times are just an estimate and rural addresses may require additional days to deliver. See other address exclusions below.
International Shipping
International shipping (10-20 days)
International shipping charges may be adjusted according to the weight and/or the destination of your shipment. Delivery times are just an estimate and 8TH STORY is not responsible for delays by customs or the carrier. The recipient of the package is responsible for all duties/taxes. These fees are not included in the price or shipping/handling charges on our website. We have no control over these charges and cannot predict what they may be. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order. Custom policies will vary from country to country.
Delivery time occurs after processing time. See more below.
For any special instructions or questions please email us at hello@8thStory.com.
Please note that 8TH STORY is not held responsible for delivery times, all times are indications as given by the shipping carrier and are not guaranteed. Statements or representations made regarding delivery times are dependent on third party service providers and 8TH STORY will not be held accountable for any delays. 8TH STORY will not be held responsible for any additional taxes incurred by your country. Please check your local customs procedures regarding taxes.
Shipping Addresses
We do not ship to APO/FPO addresses. We do not ship to US territories including American Samoa, Baker Island, Federated States of Micronesia, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Commonwealth of the Northern Mariana Islands, Midway Islands, Navassa Island, Palmyra Atoll, Puerto Rico, U.S. Virgin Islands, and Wake Island.
Customer Service
Customer service is available Monday – Friday 10.30AM – 5.30PM PST. Please contact us at hello@8thStory.com. Please note, if you email us after business hours or on weekends/holidays, we will respond on the next business day.
Processing Time
Our operating hours are Monday – Friday 10.30AM – 5.30PM PST. Orders received after 12PM will be processed the next business day. All other orders will be processed in 2-4 business days. Orders received on Friday-Sunday are processed beginning on Monday in 2-3 business days. Business days do not include weekends and holidays. Please allow 1-2 extra processing days during holiday season.
Orders with pre-sale items will ship once items are available.
Some orders may require credit card or address verification and may result in additional processing time. We do this to ensure your safety and prevent fraud. Please note, we may sell out of an item while attempting to contact you for necessary information.
Track Your Order
We will be able to send you a tracking number once your order has been accepted and your package has been shipped out from our warehouse. Please allow 1-2 business days for your tracking to appear online.
Cancel/Change Order
Please email hello@8thStory.com and let us know your order number and reason for canceling or your changes. Changes and cancellations can only be made if the order has not been processed.
Unavailable Items
8TH STORY will contact you with a follow-up email if the product you have purchased is not available at time of order processing and you will be refunded. Some items are not guaranteed in stock due to orders being filled from various locations.
Non-refundable Shipping Fees
Shipping fees are non-refundable. If you return an item or refuse any shipments from 8TH STORY, you will be responsible for all shipping costs including the cost of returning the package to us. The amount will be deducted from your merchandise returned.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
Refusal of Delivery on International Package
If the recipient refuses an international order, the package will be abandoned at the border. Because the package will not be received back by us, you will not be refunded for your purchase. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties/taxes and brokerage fees, as we cannot cancel an order once it has been placed.